Terms of Service

Welcome to B2B Scaler (the “Platform”). By accessing or using our proprietary CRM, power dialer, pipeline automations, and associated outbound sales optimization services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the Platform.

1. Description of Services

B2B Scaler operates a proprietary, self-hosted outbound prospecting infrastructure designed specifically for Business-to-Business (B2B) appointment setting, client pipeline management, and dialing logistics. The Platform is provisioned strictly for authorized internal staff, authorized clients, and independent contractors acting on behalf of B2B Scaler.

2. User Accounts and Access Controls

Eligibility

Access to this Platform is strictly restricted to enterprise clients and explicitly authorized sales contractors. Accounts may not be shared, transferred, or accessed by unauthorized third parties.

Credentials & Security

Users are entirely responsible for maintaining the confidentiality of their session access and account credentials. You agree to notify operations immediately if you suspect any unauthorized access to your pipeline data or integration arrays.

3. Acceptable Use and Telephony Compliance

Because our Services include outbound dialer mechanisms and automated notification triggers (via email and SMS), you agree to use the Platform strictly in compliance with all applicable laws and telecommunication regulations.

Restricted Activities

When utilizing our CRM or dialing systems, you agree not to:

• Use the system for any consumer-facing retail prospecting; the platform is explicitly restricted to B2B outreach.
• Upload, harvest, or dial numbers obtained via unlawful means or in violation of regional B2B privacy frameworks.
• Impersonate any entity or misrepresent your professional affiliation during outbound workflows.
• Attempt to reverse-engineer, exploit, or cause service disruptions to our self-hosted Docker containers, automation flows (Prefect), or communication routes (Resend).

Compliance Warranties

Clients and contractors warrant that all corporate records and phone numbers managed within the database are scrubbed against applicable operational exclusions. B2B Scaler reserves the right to immediately terminate infrastructure access for any account flagged for high telecom spam ratings or regulatory non-compliance.

4. Third-Party Integrations & Data Synchronization

Our platform utilizes secure OAuth handshake protocols (powered by Nango) to synchronize with third-party environments, such as Google Workspace (Google Calendar) and external CRMs.

• Your interaction with those third-party providers is governed by their respective terms.
• B2B Scaler is not liable for upstream service interruptions, token revocations, or API modifications initiated by external platforms like Google or HubSpot.

5. Intellectual Property

The Platform’s underlying software architecture, pipeline logic, automated workflows, interface layouts, and the “B2B Scaler” brand assets are the exclusive intellectual property of B2B Scaler. Authorized access to the CRM provides a limited, revocable, non-transferable right to utilize the tool for daily outbound operations; it does not grant any rights or ownership over the core code stack.

6. Limitation of Liability and Indemnification

The Services are provided on an “as-is” and “as-available” basis. Outbound sales campaigns inherently rely on data accuracy and external network deliverability. B2B Scaler makes no guarantees regarding precise connect rates, conversion metrics, or inbox health indicators.

To the maximum extent permitted by law, B2B Scaler shall not be liable for any indirect, incidental, or consequential damages arising out of cold outreach execution, database disconnects, or communication lag. You agree to indemnify and hold harmless B2B Scaler from any claims arising out of your misuse of outbound calling tools or breach of local communication laws.

7. Termination of Access

We reserve the right to suspend or terminate account provisions to the database or dialer engine at any time, without prior notice, if a breach of these terms, data integrity violations, or non-payment of agency agreements occurs.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws governing the business operations of B2B Scaler, without regard to conflict of law principles.

9. Contact Information

For questions regarding these Terms of Service or to report access anomalies, please contact:

B2B Scaler Operations
Email: info@b2bscaler.com